COVID-19 Winter Update

COVID-19 UPDATE Published on 12/1/2020

We are still offering curbside service and will continue to do so until further notice. However, our protocol has slightly changed.

Please call us at 616-241-3651 when you arrive at the clinic and are ready to be checked in. The receptionist will transfer you to another team member, who will gather all the necessary information for the appointment. At that point, please bring your pet to our entrance door, and a staff member will meet you outside our entrance door and bring your pet inside. Please DO NOT come into the building, but return to your vehicle after dropping off your pet with the staff member.

The veterinarian will call you to discuss findings and recommended treatments. We will then collect payment over the phone with either a credit card or debit card. Once payment is received, please come to our exit door to pick up your pet. Again, please DO NOT enter the building, but stay outside next to the door, and we will bring your pet out to you. All pets need to be on a leash, or in a carrier. We will be wearing a mask when your pet is picked up and returned to you. We require you to wear a mask as well. Our phone lines are quite busy, so if you get a busy signal, please hang up and try calling again.

We are currently booking out appointments by about 2 weeks. If your pet is sick with an urgent issue, we will do our best to work you into our schedule, but this may not always be possible. In certain situations, we may refer you to a local emergency hospital.

If you are sick in any way, have symptoms of Coronavirus, or have been exposed to another person that is infected, please call to cancel your pet’s appointment.

If you have any questions/comments/concerns, please don’t hesitate to call us at 616-241-3651. Thank you for your understanding during these unprecedented times. Animal Clinic, Inc.